Frequently Asked Questions

Our experienced property management team is available around the clock, when you need us! yes, you read that right, we are open 24 hours a day, 7 days a week. 

Call us even in the middle of the night! We are ready to help you secure a storage unit or parking space within a matter of minutes from the comfort of your home.

You can book online or call our property management team. The month to month lease can be executed from your phone, tablet or desktop,

Anytime, we are when you need us! 

We make it easy! Month to month storage, RV parking or commercial warehouse space from the comfort of your home  or work. 

Anytime and anywhere! No need to come to an office. We offer Esign Leases. 

We offer a variety of unit sizes to meet different needs, ranging from small storage space to to large units suitable for just about anything from household goods furniture, garage gear, business inventory to cars, boats, trailers and even campers and RVs. 

Our 5'x5' storage unit is about the size of a walk-in closet and can go as large as 20' x40' , 20' x 20',  12' x 30' or 30' x 45'.

We can accomodate as little as 25 square feet all the way up to 400 square feet of storage space. Additionally, we offer over 1000 square feet of RV parking, commercial warehouse, commercial shops or office space.

For safety and legal reasons, items that are illegal, hazardous, combustible, or flammable are not permitted in storage units. This includes materials that could pose a risk to people, property, or the facility.

Please refer to our full list of prohibited items for complete guidelines.

You can make a payment 24/7 through your online account or our automated phone payment system. 

Live assistance is also available through our property management team for a small  fee. We accept credit cards and ACH payments.

Choosing the right storage unit size depends on what you plan to store. Smaller units are great for boxes and small furniture, while larger units can accommodate the contents of a home, vehicles, or business inventory. 

Check out our Size Guide or give us a call anytime! 

Our team can help you choose the right size based on your needs, and we offer a variety of storage unit sizes to fit everything from a few items to full household or commercial storage. 

When you’re ready to move out of your storage unit, please follow these steps:

Provide a 30-day notice

Remove your lock from the unit

Completely empty the unit and remove all items

Leave the unit broom clean

Email or text us a photo of the empty, clean, and open unit

Once you’ve completed all move-out steps, your unit will be vacated and billing will stop after confirmation by our facility manager and verification through our on-site systems.

Please note: We are unable to stop billing or complete your move-out if a lock remains on the unit or if any items are left inside the unit or on the property. Any abandoned items may result in additional fees and legal action, including charges for illegal dumping.

Self storage is private property. You must take everything with you, storage is not a dump yard nor a place to leave things you do not have room for or no longer want. Most Cities provide a City Dump made for this purpose or offer bulk trash pick up.

Abandoning or leaving items on property can be considered illegal dumping on private property. We reserve the right to pursue all actions include criminal and civil recourse. 

Our self storage facilities offer convenient access hours so you can get to your storage unit when it works best for you. Most locations provide extended access from 5:00 AM to 10:00 PM, while our Topeka location offers 24-hour access. 

Please check with your specific location for exact access hours.

We offer flexible month-to-month storage rentals with no long-term commitment. You can rent a storage unit for as little or as long as you need.

Once you rent your storage unit, you’ll receive a gate access code to enter the property. When you arrive, you’ll find a company combination lock on your unit. 

Simply remove that lock and replace it with the brand-new keyed lock we provide, which will be placed on the front of your unit. 

You’ll also be given instructions on where to return our combination lock using the on-site lock drop box. We make it easy—no need to purchase a lock, everything is ready for you at move-in.

We have multiple locations across Utah, Idaho, Kansas, Arkansas, Wyoming, and Washington, finding a Better Self Storage facility near you is easy. 

Explore our strategically placed sites and choose the one that suits your convenience. You can check out our storage facilities located in Casper, Kearns West Richland, Topeka, West Memphis and Pocatello to locate a storage facility near you.

• Casper, WY
• West Richland, WA
• Kearns, UT
• Pocatello, ID
• Topeka, KS
• West Memphis, AR

No problem—our storage rentals are flexible. If you need a larger or smaller storage unit, or want to add another space, our team can help you transfer units or rent an additional unit based on availability. We make it easy to adjust your storage as your needs change.

Renting a storage unit is simple. You’ll need basic contact information, a valid email address, an emergency contact, and a current government-issued ID. In some cases, we may also require proof of a utility bill or a local lease before providing access and confirming your rental.

No problem—our storage rentals are flexible. If you need a larger or smaller storage unit, or want to add another space, our team can help you transfer units or rent an additional unit based on availability. We make it easy to adjust your storage as your needs change.